Refund policy

Return Policy

  • 7-day return window from the date of delivery.
  • Orders below ₹1500 are NOT eligible for return.
  • Only replacement provided for manufacturing defects.

Replacement Policy

Replacements are issued for defective, damaged, or incorrect products after inspection. Replacement shipping time: 7–10 business days.

Refund Policy

  • Refund is provided only if replacement is not available OR return request is approved.
  • Refund is processed back to the original payment method.

COD Security Deposit (Non-Refundable)

All COD orders require a ₹200 security deposit. This is strictly non-refundable.

Refund Processing Time

Approved refunds take 5–7 business days.

No Refund in the Following Cases

  • Change of mind
  • Order cancellation after shipping
  • COD security deposit (₹200)
  • Used, damaged, or modified products
  • Missing box/accessories

Contact for Refund Support

Phone: +91 8882038345
Email: contact@dexterventures.in